Shipping Policy:

After we have received and processed your payment in full, your package will be shipped out within 3 business days. We take extra precautions to ensure your package is delivered safely and with no damage to it however, we cannot guarantee that it will arrive in perfect condition due to the Postal Service handling. Once the package has been delivered by the shipping carrier, the risk of damage, or loss of the item is the responsibility of the recipient.

Standard shipping: Expect package within 3-8 business days

Please contact Phumula_custsrvc@yahoo.com if you have not received your package within 8 business days of receiving your tracking number.

Phumula Skincare ensures the delivery of the product to the address submitted at the time of purchase. Should the customer fail to give the correct address, subsidiaries, or delivery services shall be in no way liable or required to issue a refund or resend the package. Phumula Skincare does not take responsibility for stolen packages once they have been labeled "Delivered" by the postal service.

Cancellation Policy:

Please keep in mind that our order-fulfillment and shipping team work very hard to get orders on their way quickly and efficiently. Therefore, we cannot change, make price adjustments or cancel an order once it has been submitted.